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Safe Food Hub login（https://hub.safefood.qld.gov.au/safefoodhub）
Safe Food Hub login（https://hub.safefood.qld.gov.au/safefoodhub）
H（https://www.safefood.qld.gov.au/） > Food business（https://www.safefood.qld.gov.au/food-business/） > Notify about conducting a food recall
Notify about conducting a food recall
Safe Food supports accredited Queensland businesses to conduct food recalls. This may include helping accredited food businesses with the recall process, investigating the issue, ensuring risks are managed properly, and meeting regulatory requirements.
If you need to conduct a food recall, you must submit a notification to Safe Food and telephone Safe Food’s Food Recall Action Officer immediately:
Office hours (8.30AM to 4.30pm on business days): 1800 300 815 (or +61 7 3253 9835)
After hours: 0427 128 979.
NOTIFY NOW VIA SAFE FOOD HUB（https://hub.safefood.qld.gov.au/safefoodhub）
If you need to conduct a food recall, you must submit a notification（https://www.safefood.qld.gov.au/home/contact-us/） to us immediately.
When a food recall is required
If you suspect a product you have supplied is unsafe for consumption, you must act quickly.
This may include issues such as:
contamination
undeclared allergens
incorrect or misleading labelling.
If a product is confirmed to be unsafe, a food recall must begin immediately.
Your responsibilities
All accredited primary producers and processors are responsible for ensuring their products are safe and meet legal requirements.
This includes complying with:
Food Production (Safety) Act（https://www.legislation.qld.gov.au/view/pdf/inforce/current/act-2000-045）
Food standards code（https://www.foodstandards.gov.au/food-standards-code）
any other regulatory requirements.
As the accreditation holder, you must investigate any potential food safety issue.
We will support you to:
carry out a thorough investigation
make sure risks are identified and managed
confirm there are no ongoing food safety concerns.
Types of food recalls
Consumer-level recall
A consumer-level recall is required when a product has been supplied to consumers (the public).