Employee Assistance Programme (EAP)

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Employee Assistance Programme (EAP)

Introduction

The Government of Belize encourages a Public Sector that is no longer straddled by outmoded mechanisms of long ago, but one that is a modern, vibrant and a proactive force that promotes and enables the sustainable socio-economic development of Belize. Based on this precept, Government of the day embarked on a Modernization Programme for the Belize Public Service in 2012. This programme focuses on people (human resources), organizational processes and structures as they relate to the realization of the modernization goals. Thus, the programme highlights a number of strategies for transforming and changing, in fundamental ways, the policies, systems, structures, attitudes and habits that pervade the public service. One of its main goal is to provide the support necessary to deliver quality service to all our customers.

In March of 2015 the then Ministry of the Public Service and Elections of Boundaries launched the Employee Assistance Programme (EAP) for the Belize Public Service.

In the broadest sense, an EAP is a confidential and professional management support programme that recognizes that there can be extraneous factors that may detract employees from performing their best in the work place.

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What is EAP?

In the broadest sense, an EAP is a management support programme that recognizes that there can be extraneous factors that may detract employees from performing their best in the workplace. Some of these factors/stresses – (e.g personal or job-related stress, family, or marital problems, legal or financial difficulties, alcohol/drug abuse, and other behavioural problems) – while not necessarily originating from the workplace, can grossly affect productivity. If the tenet that ‘our human resources are our most valued resource’ is accepted, then managers will not merely “write-off” an employee nor will managers ‘pamper’ employees. In the interest of obtaining optimum productivity from employees, managers will employ ways and means to assist employees to alleviate or manage the life-impacting factors at minimum cost and in minimum time.

At the workplace managers may coach or counsel employees. In simple terms, coaching is done to assist employees to learn and do a better job using knowledge and skills to enhance productivity.