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Home（https://www.dbs.com.sg/personal/default.page） / Scam Defence（https://www.dbs.com.sg/personal/scam-defence/default.page） / Let's bank safely together
Latest scams & fraud Get the latest alerts and tips to protect yourself online.
Scammers use a variety of tactics to trick consumers into revealing banking details.
Knowing how these scams work can help you protect yourself and your accounts.
Overview Recent Scams & Fraud Contact us ScamAlert by NCPC Cybersecurity awareness Get help
Overview
Overview
Recent Scams & Fraud
Contact us
ScamAlert by NCPC
Cybersecurity awareness
Get help
Recent Scams & Fraud
Find out more about the latest scams & fraud cases and how to protect yourself against them.
Find out more（https://www.dbs.com.sg/personal/scam-defence/recent-scams-fraud.page）
Contact us immediately if you suspect you're a victim of fraud.
Singapore https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China 400-820-8988
Hong Kong https://www.dbs.com.hk/personal/contact-us.page
India 1-860-210-3456
Indonesia 0804 1500 327
Taiwan (02) 6612 9889 / 0800 808 889
E-Payments User Protection Guidelines
The Monetary Authority of Singapore has issued the E-Payments User Protection Guidelines (“Guidelines”) to protect users of electronic payments and encourage wider adoption of e-payments in Singapore.
The Guidelines establishes a common baseline protection that financial institutions will provide to individuals or sole proprietors from losses arising from isolated unauthorised or erroneous epayment transactions from their protected accounts. Here are some common questions about the Guidelines.
For more information on MAS’ Guidelines（https://www.mas.gov.sg/regulation/guidelines/e-payments-user-protection-guidelines）, you may refer to the FAQ on E-Payments User Protection Guidelines by ABS（https://www.dbs.com.sg/personal/common-disclaimer.page?url=https%3A%2F%2Fwww.abs.org.sg%2Fdocs%2Flibrary%2Fe-payment-guidelines-faqs.pdf&3rdparty=%27The%20Association%20of%20Banks%20in%20Singapore%27&pid=sg-dbs-pweb-deposit-digital-services-bsharp-abs-faq）.
ScamAlert by NCPC Anyone can be scammed and suffer financial loss.
Visit scamalert.sg（https://www.dbs.com.sg/personal/common-disclaimer.page?url=https://scamalert.sg/&3rdparty=scamalert&utm_source=DBS&utm_medium=Website&utm_campaign=STSSTC&utm_term=OTP&utm_content=OTP）, an initiative by the National Crime Prevention Council and learn how to protect yourself from different types of scams.
Cybersecurity Awareness by CSA DBS Bank is the inaugural organization certified under the Cyber Trust Mark certification scheme.
We have been awarded the prestigious 'Advocate' tier as a testament and recognition of our robust cybersecurity practices and measures across the bank's digitalised business operations.
Visit go.gov.sg/bettercybersafe（https://www.dbs.com.sg/personal/common-disclaimer.page?url=https://go.gov.sg/bettercybersafe）, an initiative by the Cyber Security Agency of Singapore and learn about their cybersecurity awareness campaign.
Learn more（https://www.dbs.com/securitycompliance/default.page）
Need Help?
Call us immediately at our 24-hour DBS Fraud Hotline at 1800 339 6963 or +65 6339 6963 (Overseas) to report fraudulent transactions, unauthorised access to your banking account and loss of credit/debit cards.
Guide to Online Security（https://www.dbs.com.sg/personal/support/guide-online-security.html?pid=sg-dbs-pweb-deposit-digital-services-bsharp-guide-to-online-security）
Guide to Card Security（https://www.dbs.com.sg/personal/support/guide-card-security.html?pid=sg-dbs-pweb-deposit-digital-services-bsharp-guide-to-card-security）
Report a Security Issue（https://www.dbs.com/vdp/default.page?pid=sg-dbs-pweb-deposit-digital-services-bsharp-guide-to-card-security）
If you wish to report an alleged scam or fraud attempt to prevent others from being a victim, you can do so using our DBS digibot here.（https://chatbanking.dbs.com/mbsg/GCE/F800HS001）
SafeGuard Your E-Payments
Understanding the GuidelinesReporting & ResolutionTransaction Notifications & Alerts
How do the Guidelines protect me?
We will provide you with transaction notifications and a reporting channel so that you may be alerted of unauthorised transactions and report them when they happen.