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Request repairs, maintenance or pest control
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How to request a repair
To request a repair, please contact the Client Care Centre:
Phone 416-981-5500 (TRS 7-1-1 )
Email (non-emergencies) help@torontohousing.ca
Form (non-emergencies) Online contact form（https://torontohousing.ca/get-in-touch-tchc）
For emergency repairs, always call.
How to follow up on your request
When you call the Client Care Centre to request a repair, our agents will give you a reference number. You can use that number to follow up on your request. Be sure to ask for a reference number every time you call if it is not offered.
How repairs happen
During regular business hours, your superintendent does minor maintenance and repairs. In the evenings and on weekends, we will send someone to take care of emergencies until TCHC staff can make a permanent repair. For example, if a pipe in your kitchen is leaking, we may send someone to turn the water off in your kitchen.
Staff will enter your unit for inspections and to complete repairs. They will also check smoke detectors, window screens and other life safety equipment. Unless it is an emergency, we will give you at least 24 hours' notice before staff enter your unit.
If you need large-scale maintenance or repairs, TCHC staff will give you more information on what will happen next. This includes timelines for the repair to be done, and if external vendors may come to your unit.
Pest Control
Unfortunately, cockroaches, bedbugs, mice, and other pests can sometimes get into homes. They are harder to control in places that are cluttered or overcrowded.