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Telemedicine Service
Guideline for Conditions Not Suitable for Tele-Consultation Learn More（https://www.hksh.com/f/upload/1277/Guideline-for-Conditions-Not-Suitable-for-Tele-Consultation-En.pdf）
Terms and Conditions for Telemedicine Services and Medications Delivery Services Learn More（https://www.hksh.com/f/upload/1277/HKSH-Telemedicine-Terms-and-Conditions-En.pdf）
Frequently Asked Questions
Eligibility
Who is eligible to use the telemedicine services at HKSH Medical Group (“HKSH”)?
Any individuals who are currently located in Hong Kong are eligible for family medicine or specialist telemedicine services, provided that their health conditions are suitable for tele-consultation (please refer to the "Guideline for Conditions Not Suitable for Tele-Consultation").
For family medicine tele-consultations, patients have to be aged 12 or above
For certain specialist tele-consultations, eligibility may be restricted to existing patients who have previously received care from a doctor specialising in that particular field at HKSH, and both the patient and their attending doctors have mutually agreed that tele-consultation is feasible.
What other points should I take note of when scheduling an appointment?
Telemedicine services for eligible patients must take place in Hong Kong, unless special approval is granted for exceptional circumstances.
If the patient is under 16 years old, an accompanying adult (who must be at least 21 years old) must be present during the tele-consultation. The accompanying adult must present a valid identity card to the doctor at the beginning of the consultation.
Booking
How can I book for telemedicine services?
Please make appointment via our Telemedicine booking portal, or contact the corresponding centres via email or by phone , whereas appointment will be arranged subject to availability.