BMC Complaint Procedure
We value the needs of customers. We therefore pledge to assist you with pride and respect. Your feedback on the quality of our service is valuable and we would like you to share it so that we continue to enhance your customer experience.
If we have not delivered to your expectations kindly bring it to our attention at the earliest possible time and we will respond swiftly to rectify the situation by following these steps:
STEP 1: PUBLIC RELATIONS OFFICE
Customer liaison officer will register your complaint and will offer solution to the problem.
STEP 2: CORPORATE COMMUNICATION & PUBLIC RELATIONS MANAGER
If the Customer Liaison Officer is unable to resolve the complaint, the matter is then elevated to the Corporate Communications & Public Relations Manager.