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How to make an appointment

If you want to make an appointment for any product of gemeente Utrecht, please do so digitally through the webpage. The webpage is in Dutch. The instruction below helps you make your appointment.

Instruction how to make an appointment

Note: the instruction below covers the mail questions asked in the appointment-tool of gemeente Utrecht. In some cases less questions are asked.

Go to the ‘afspraak maken（https://www.utrecht.nl/contact/afspraak-maken）’ tool van gemeente Utrecht. ('Afspraak maken' is Dutch for 'making an appointment'.)

Select the first tile called 'Burgerzaken'.

On the next page you'll find 4 drop down menus. Select 'Burgerzaken' in the first drop down menu and a product list will unfold itself. You can find translations of the most important products here.

Choose your product. For instance 'Verhuizen vanuit het buitenland (immigration)'.

After you choose your product, you will be asked to indicate 'Persoon/personen' (how many persons). So if you immigrate with your spouse and 2 children, you will indicate 4. It is important to do this correctly. The program automatically calculates the time needed at the desk of gemeente Utrecht.

Now open menu 2 'Kies locatie' (choose location).

You will be asked to choose your the location of your appointment. Choose 'Publiekszaken'. This is the main building of gemeente Utrecht. You will be able to make an appointment for all products of gemeente Utrecht at this location.

Menu 3 unfolds where you have to select your preferred date and time for the appointment.

Menu 4 unfolds where you have to fill out your personal information. Please do so correctly, so we can help you best at your appointment.

Translation: Voornamen: First name Achternaam: Family name Geboortedatum: Date of birth dd/mm/yyyy| E-mailadres: E-mail address, important, you will receive a confirmation of your appointment at your e-mail address