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Who should I contact?
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This page helps citizens understand where to go , who to contact , and how to complete administrative procedures , based on the administrative tier:
Governor’s Services (Regional level)
Senior Divisional Officer Offices (Divisional level)
Divisional Officer Offices (Subdivisional)
All responsibilities and service structures follow Decree No. 2008/377 of 12 November 2008 .
Administrative Procedures
1. Procedures handled at the Governor’s Services(Regional Level)
The Governor processes matters that have regional impact or scope , including:
Crisis management and regional security matters
Regional authorizations
Regional orders (arrêtés) issued by the Governor
Coordination of all regional State services (except justice)
Supervision and oversight of the Regional Council and regional public institutions
Information on regional development programs , policies, and planning activities
Examples of procedures
Requesting or consulting a regional order
Reporting significant security events
Seeking information on regional development plans
Requesting Protocol Service assistance for ceremonies or official visits
H2 — 2. Procedures handled at the SDO (Division Level)
The SDO handles service coordination, public order, legality oversight, and implements government policies at division level.
Main administrative procedures
Security authorizations (public events, sensitive activities)
Legality control of municipal acts
Administrative and legal procedures: Civil status rectifications
Nationality-related procedures
Administrative disputes
Land and property matters
Economic and fiscal documentation : Price lists (mercuriales)
Economic reports
Local fiscal rolls (business taxes, special taxes)
Division-level public procurement supervision
3. Procedures handled at the DO Offices (District Level)
The DO is the closest level of State authority for citizens. The DO ensures local service continuity, applies national policies, and issues legally binding decisions.
Examples of procedures
Civil status procedures Registration or update of civil acts (depending on the municipality and local arrangements)
Local permits and authorizations Small business activity permits
Use of public space
Community-level licenses
Submission and retrieval of administrative documents
Registration of DO’s decisions
Administrative housing management (local level)
Economic licences & patents
Matters related to traditional chieftaincies Recognition
Succession validation
Disputes
Frequently Asked Questions (FAQ)
General Questions
What is the difference between Region, Division, and Subdivision?
Region → Led by the Governor (regional coordination, security, development).
Division → Managed by the SDO (municipal oversight, divisional services).
Subdivision → Run by the DO (local administration, frontline services).
Who should I contact for my administrative request?
DO → First contact for local procedures , permits, civil status updates, economic licences.