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Mobile Banking App & Online Banking FAQs
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Mobile Banking App & Online Banking FAQs（https://www.sbs.co.sz/mobile-banking-app-online-banking-faqs/）
Have a question? Here’s a list of frequently asked questions about our app. For more info, watch our how-to videos or give us a call on +268 24041313.
1 How do I get started?
If you're already registered for Online Banking, you can use the same login details for our app. Follow our step-by-step guide on how to start using the app.
If you’re not already an Online Banking customer, you can register in our app or through Online Banking.
2 More about registering for Online Banking
To start using the app, you’ll need to make sure you have an up-to-date KYC (Know Your Customer) document submitted with us to complete the phone authentication process.
If you don't have a valid phone number registered with us, register one now.
3 More about registering for Online Banking How do I access Mobile Banking if I don’t have the app?
If you’re registered for Online Banking, you can log in simply and securely through your mobile browser.
Register
Login
4 Is the SBS Mobile Banking App secure?
Yes. Our app uses security software and encryption to keep the banking details on your device safe and private. Learn more about our SBS Mobile Banking App security.
5 I have several mobile devices. Can I get the SBS Mobile Banking App on all of them?
Yes. You can download and simply login with your credentials.
6 How do I login to the SBS Mobile Banking App once registered?
Once registered for the SBS Mobile Banking App, you will be required to enter your password. Alternatively, you can unlock using biometrics access for your Android, Huawei & IOS devices.
7 What if I've forgotten my login details?
If you’ve forgotten your login details, you can reset your password in your app or browser.
8 What happens if I reset the SBS Mobile Banking App?
Resetting our app will return it to its original settings. You’ll need to register your device again before you can log in using your app.
9 Will the SBS Mobile Banking App still work if I change my cell phone number?
If you're using the same mobile phone and just changing your number, you can carry on using your app as before. However, OTP to authorize payments will still be sent to the old cell number if the new number has not been updated at the bank.
10 What is Biometric authentication?
Biometric Authentication is a way to verify, beyond a doubt, that a person is who they say they are by checking distinctive biological or physical characteristics. This could be a fingerprint, an iris/ retina scan, or some other physical characteristics.
You can use your device (Android, iOS, Huawei) biometric function to login your SBS Mobile Banking App.
The SBS Mobile Banking App will verify that the fingerprint or iris/retina used to login is verified by your device. If there are no fingerprints registered, then fingerprint authentication won’t be available.
11 If I use Biometric authentication to login, will I still need to remember my SBS Mobile Banking App password?
Yes, it is very important that you do not forget your Online Banking password. There may be times when your device biometric authentication can't properly read your fingerprint. After three unsuccessful biometric authentication attempts, you will need to use your password to login. You may still be asked to enter your SBS Mobile Banking App password from time to time.
12 Am I forced to use Biometric authentication?
No, Biometric authentication can be turned on or off at any time by simply toggling the switch ‘on’ or ‘off’ in your Mobile Banking App’s security settings.
13 What does auto log-out mean?
This is a 'timeout' feature that stops you from accidentally leaving your SBS Mobile Banking App profile open on your mobile device. You’ll be automatically logged out of the app after a period of inactivity.
14 What happens if I change my device?
Reset your SBS Mobile Banking App profile through the app settings on your current device to de-register it. Then download app on your new device App Store and follow the steps to register it. You’ll need a device running on iOS, Android and Huawei - check the App Store, Google Play and Huawei Store for more details.
15 Why might the SBS Mobile Banking App ask for my username and password instead of allowing Biometric authentication?
Occasionally, we may need to temporarily disable your ability to login using Biometric authentication. If this happens, you'll be asked to log in with your username, password to access your accounts.
16 Is SBS Mobile Banking App secure?
Yes, SBS Mobile Banking App utilizes best practices in securing your accounts, such as secure access protocols, encryption, password access, validation tokens to authorize transactions and application timeout when your phone is not in use. In the event your phone is lost or stolen, the service can be immediately disabled by calling our customer support line at +268 24041313.
17 How much does this service cost?
Access to SBS Mobile Banking App is free of charge for all SBS customers. However, there may be charges associated with text messaging and data usage on your device. Check with your mobile network operator (MNO) for applicable fees.
18 What devices are supported?
TYPE
OPERATING SYSTEM
DEVICES
Apple
iOS 12.4.8 and above
iPhone 6S and above
Android
Android 9 and above
Various devices
Huawei
HarmonyOS
Various devices
19 How do I register the SBS Mobile Banking App without going to a branch?
Simply search “SBS Mobile Banking App” on your device App Store, download and open the app. Then simply enter your ID number, Transactional (Sipatji, Gold Savings, Special Savings, Ordinary Savings Account Number i.e., 51XXXXXXXX & Debit Card Number.
20 Will I need data when transacting on the app?