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COURSES

Retail Practice – Occupational Training

The Retail Practice Occupational Qualification offers a wide range of certified work-based training and education programmes designed specifically for people working in retail.

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This programme is co-funded by the Government of Ireland, the European Union, and network companies.

www.eufunds.ie（http://www.eufunds.ie）

The programme is delivered in collaboration with each retail store whereby individuals in management or supervisory roles are trained as training assessors who in turn deliver a suite of training modules to people working on the shop floor. We provide extensive supports to instore assessors to ensure they have the skills, tools, and ongoing support to deliver the modules.

This partnership allows retailers flexibility as they can deliver the training at a time, place, and pace which suits their organisation needs. We support with the learning materials, on-site visits, verify the quality of the training, develop work-based assessments and support retailers with the complete rollout of the training instore.

Retailers love this programme is it provides a flexible and affordable way of developing a learning culture amongst all their employees.

Training Modules

In total there are 9 modules to choose from: Retail Customer Service, Retail Selling, Retail Communications, Retail Security, Retail Display, Safety and Health at Work, Work Experience, Warehousing and Personal Effectiveness

Each module has been developed by retailers for retailers to meet the core business needs of every retail outlet, with training material that highlights examples from across the various retail subsectors: grocery retailing to fashion and footwear, forecourt, home and garden, and furniture retailing.

We will work with each retailer to identify which learning modules from the nine outlined is most suitable for that retailer. Some companies may wish to opt for particular modules relevant to their business, whilst others choose to complete all modules available. For an employee to achieve the overall Major Award in Retail Practice they must complete 8 modules including: Communication, Work Experience and Safety and Health.

The Learning Journey: Retail Practice Occupational Qualification, Level 5

Category: Occupational Training

Location: Nationwide

Organisational Paced Learning

Custom Pricing baed on requirements

QQI Level 5

Workshop - In Person

Occupational Training（https://retailirelandskillnet.com/type-of-training/occupational-training）

Retail Assessor Workshop（https://retailirelandskillnet.com/product/retail-assessor-workshop）

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Learn More（https://retailirelandskillnet.com/product/retail-assessor-workshop）

Modules in detail...

Retail Customer Service

Course Code: 5N0972

The purpose of this award is to equip retail employees with the necessary customer service skills and knowledge to deliver the best possible experience every time they engage with a customer. All retailers whether they operate face-to-face, over the phone, online, or by email should strive to go above and beyond across every channel to deliver exceptional customer service.

Retail Selling

Course Code: 5N1619

The retail selling skills training course is designed to help people working in the retail industry improve their selling skills to maximise sales for their businesses. As consumer shopping habits continue to change and the lines between instore and online continue to blur, retail employees must be equipped with selling skills to optimise the life-time value of the customer across all channels.

Retail Communications

Course Code: 5N0690

Effective communication is fundamental in a successful business. The purpose of this award is to equip the learner with the relevant knowledge, skills, and competence to communicate verbally and non-verbally in standard everyday tasks and in work-related tasks, operating independently while under general direction

Retail Security

Course Code: 5N1777

The retail security course is designed to help people working in the retail industry perform their duties competently and safely, to maintain a safe and secure environment for both staff and members of the public. Retail employees learn the importance of effective retail security and gain the skills and knowledge to confidently perform practical security duties and procedures within a retail environment. In addition, learners gain an understanding of security based on current legislation.

Retail Display

Course Code: 5N1861

The Retail Display course has been designed to help people working in the retail industry effectively display products to maximise sales. The employee will learn the importance of effective retail displays and gain the skills and knowledge to professionally display products within their company’s selling environments. It will offer retail employees insight into planning and developing displays that create a great first impression for the customer. In addition, it will look at prominent product positioning, use of lighting, colours, and pricing.

Safety and Health at Work

Course Code: 5N1794

The safety and health at work course is designed to help people working in the retail industry gain the skills and knowledge to promote and maintain safety and health in their retail work environment. All retailers should strive to reduce risks and hazards to both employees and customers alike – this can impact the staff’s health and productivity positively as well as ensure customers remain safe and your business free from injury claims. This course aims to give you the information to deliver a safer and healthier workplace.