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Frequently Asked Questions
What are your opening hours?
We are open Mondays 10 am to 6pm / Tuesdays and Thursday 7am to 3:30pm / Wednesdays 9am to 6pm / Fridays and Saturday from 7am until 3pm.
Do I have to come into office for treatment?
No, we do offer Telehealth treatments as part of our services.
What should I wear to physiotherapy?
We recommend that you wear comfortable loose clothing to your treatment sessions. Something that allows you to expose the area of concern easily.
What services or products does your clinic provide?
We offer Physiotherapy, Acupuncture, Massage Therapy, Pilates, Kinesiology Taping as well as complementary products to assist with your overall therapy such as therapeutic pillows, lacrosse balls and fitness bands to name a few.
Do you need a referral for physiotherapy?
No, physiotherapists are primary health care providers who are able to diagnose your condition. A referral is not necessary for your Physiotherapist to assess and treat you. However, many insurance companies still ask for a physician’s referral in order for your physiotherapy costs to be covered by your plan. Please check with your insurer or agent to ask if they require a Doctor’s referral.
What conditions do you treat?
We treat a wide variety of conditions that deal with injury or strain to muscle, joints and ligaments. Some specific condition are pain or reduced mobility in the neck, back, shoulder, hips, knees and ankle. We also assist with post surgical rehab and sporting or repetitive strain injuries. Not sure if we deal with your particular condition? Then set up a Discovery Call to find out more
What should I expect during my first physiotherapy session?
Your first session will consists of an assessment where we get to understand your condition in your words. This is followed by a movement assessment to determine the affect on function. We listen to your goals (things you want to be able to do) and what would make therapy a success for you. We then sit with you to design a plan of care to achieve your goals.
How many sessions will I need?
The number of sessions needed will vary depending on the condition and the stage of healing you are at at the time of the consultation. On average most conditions can be resolved in approximately 12 sessions. This allows for pain reduction and strengthening to increase your confidence so that you have ‘thoughtless fearless movement’ at the end of the plan of care. In addition to the achievement of your dream outcome.
Will physiotherapy be painful?
Not all therapy is painful. It depends on your condition. Any pain that is felt during the session should resolve once the session is over in a couple of hours. You will then notice less discomfort in subsequent sessions as your treatment progresses.
Do I need to come in if I am in pain?
Absolutely. We are here to help you resolve your pain. If you experience an increase in symptoms eg. pain that is when you should definitely be coming to see us.
What techniques do you use?
We are an evidenced based practice that incorporates Pilates. We use hands on or manual therapy techniques along with therapeutic exercise to help with mobility and strength. We also use electrotherapy eg. ultrasound, interferential or transcutaneous nerve stimulation (TENS). Acupuncture is also a modality which we can use along with fire cupping. In addition, we have a massage therapist on staff as well.
Can physiotherapy help with chronic pain or arthritis?
Definitely. Physiotherapy can manage the pain while improving mobility and function. We can use therapeutic exercise to assist with strengthening the area in order to improve function.
Is physiotherapy only for injuries?
No. We can prescribe plans to care to assist with prevention. eg improving movement function to decrease risk of injury.
What is Matwork Pilates?
Matwork Pilates is a system of exercises done on a mat and developed by Joseph Pilates. It helps with mind-body connection as well as mobility coordination and strength.
What is Reformer Pilates?
Reformer Pilates utlizes the system of Pilates exercises using a piece of equipment called the Reformer. It is designed to be used in conjunction with matwork Pilates classes. The Reformer can offer more resistance for strengthening and helps with practice of Pilates exercises.