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About us（https://www.foodauthority.nsw.gov.au/node/256）
Contact us（https://www.foodauthority.nsw.gov.au/node/286）
Make a food safety complaint（https://www.foodauthority.nsw.gov.au/node/1011）
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Food safety complaints
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The NSW Food Authority works with local councils to help ensure that food sold to NSW consumers is safe and correctly labelled.
We welcome your complaints as they help us and councils to better understand your concerns as well as raise the food industry’s awareness of its responsibility for the wellbeing of all consumers.
Complaint types
Common types of food complaints include reports of:
suspected food poisoning
unhygienic or incorrect food handling, storage, transport or preparation
foreign matter in food
allergens not listed in ingredients
allergens served in food when a declaration has been made
misleading or incomplete labelling
spoilage
unsuitable or unsafe ingredients
unlicensed sale or serving of food.
The Food Authority or local councils may not be able to deal with complaints where:
they are not about food for sale
insufficient information is provided
they are vengeful or not made in good faith.
Complaints investigated by other organisations
Some issues are investigated by other organisations even if they involve food such as:
Issue Contact
Poor customer service by food businesses Product warranties Safety of packaging (other than how it affects the safety of the food), eg. choking hazards, burn hazards) NSW Fair Trading（https://www.fairtrading.nsw.gov.au/help-centre/online-tools/make-a-complaint）
Weights and measures National Measurement Institute（http://www.measurement.gov.au/Pages/default.aspx）
Waste, pollution, noise or local environment issues Local council（https://www.olg.nsw.gov.au/public/find-your-local-council） for the business
Food Standards Code: current provisions and requests to change Food Standards Australia and New Zealand（http://www.foodstandards.gov.au/code/applications/Pages/default.aspx）
Nutrition and healthy eating Your medical practitioner or NSW local health service（https://www.nsw.gov.au/health-and-wellbeing/healthy-living/healthy-eating）
Liquor licensing Liquor & Gaming NSW（https://www.liquorandgaming.nsw.gov.au/）
To make a food safety complaint
The Food Authority and local councils refer complaints to each other depending on which is the most appropriate organisation to deal with a complaint.
Complaint about Contact
retail businesses (except butchers and complaints about food allergens), or
food poisoning affecting one household
The local council where the food business is located.
find a council（https://www.olg.nsw.gov.au/public/find-your-local-council）
butchers
food allergens
food poisoning in more than one household
other issues relating to food safety and labelling
The Food Authority:
Food complaint form（https://formsfa.bfs.dpi.nsw.gov.au/forms/9246）
1300 552 406 (8:30am - 5:30pm, Monday to Friday)
food.contact@dpird.nsw.gov.au
PO Box 6682, Silverwater NSW 1811
Interpreter service: call 131 450 and ask to speak to the NSW Food Authority
Our complaint process
Although we cannot conduct site inspections for every complaint we receive, the Food Authority works to achieve the best outcome for consumer safety.
Each complaint to the Food Authority is logged and considered carefully. We will investigate as appropriate.