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Eepos, Kela's strategic development programme | About Kela | Kela Skip to content
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Eepos, Kela's strategic development programme
As a pioneer in customer orientation and a strong actor within the welfare ecosystem, Kela aims to create value for customers and for society. This aim is put into practice with the aid of a strategic development programme called Eepos.
Our work to develop services and systems draws on customer insight（https://www.kela.fi/customer-insight）, an area that has been a focus for development at Kela in recent years.
A key aspect of our development programme is to modernise the information systems for benefit administration so that they meet customer requirements for digital operating environments in the 2030s. Over the next ten years, customers’ and partners’ interactions with Kela will be streamlined with the help of automation, and in certain cases, there may no longer be a need for individual interactions.
The development programme will improve Kela’s operations
Using data efficiently and improving data mobility