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THE BAHAMAS INSTITUTE OF FINANCIAL SERVICES
"Keeping Financial Services Education Relevant to Industry Needs"
SPANISH FOR BANKERS 2 - BIFS 104
Course Description
Spanish for Bankers 2 is an intermediate-level course designed for banking and financial services professionals who have completed Spanish for Bankers 1 or possess equivalent basic Spanish language skills. The course builds upon foundational banking vocabulary and introduces students to more complex financial transactions and professional conversations. Emphasis is placed on practical spoken Spanish used in customer service, lending, credit and debit card services, digital banking, compliance, problem resolution, and explaining financial products and services.
Through role-playing, banking simulations, listening exercises, and practical written activities, students will develop greater confidence in communicating with Spanish-speaking customers in realistic financial services situations.
Prerequisite
Spanish for Bankers 1 – BIFS 103, or equivalent introductory Spanish proficiency.
Course Objectives
By the end of this course, students will:
Strengthen their conversational Spanish for professional banking environments.
Expand their vocabulary relating to banking products, lending, payments, cards, digital banking, and compliance.
Communicate more confidently with Spanish-speaking customers regarding financial needs and transactions.
Explain banking procedures, requirements, fees, interest rates, and financial products in clear Spanish.
Handle customer complaints and more complex service issues professionally.
Conduct basic KYC and customer due diligence conversations in Spanish.
Improve listening comprehension when interacting with customers from different Spanish-speaking countries.
Course Learning Outcomes
Upon successful completion, students will be able to:
Conduct an extended banking conversation with a Spanish-speaking customer.
Explain different types of bank accounts, financial products, fees, and services.
Discuss loans, credit applications, interest rates, repayment terms, and supporting documentation.
Assist customers with debit cards, credit cards, ATMs, online banking, and mobile banking.
Ask appropriate questions relating to customer identification, source of funds, and transaction information.
Respond professionally to customer complaints, disputed transactions, and service problems.
Write basic professional emails and banking correspondence in Spanish.
Demonstrate appropriate cultural awareness when communicating with Spanish-speaking customers.
Course Content
Unit 1: Review & Developing Professional Conversation
Review of key concepts from Spanish for Bankers 1
Building longer sentences and conversations
Asking follow-up and clarification questions
Giving instructions and explanations
Professional telephone conversations
Making appointments and transferring customers
Improving pronunciation and listening comprehension
Unit 2: Accounts & Advanced Banking Transactions
Current, savings, fixed deposit, and other account types
Account balances and transaction histories
Transfers between accounts
Domestic and international transfers
Standing orders and recurring payments
Bank fees and service charges
Explaining transaction processing times
Foreign currency and exchange transactions
Unit 3: Loans, Credit & Financing
Personal and consumer loans
Mortgages and vehicle loans
Credit applications
Income and employment information
Interest rates and repayment periods
Monthly payments and loan balances
Collateral and security
Documents required for loan applications
Approvals and declined applications
Discussing overdue payments professionally
Unit 4: Cards, ATMs & Digital Banking
Debit and credit card terminology
Activating and replacing cards
PINs and security
Lost or stolen cards
Declined transactions
ATM problems
Online and mobile banking
Password and login problems
Electronic transfers and payments
Basic discussions concerning suspected fraudulent transactions