Terms of Service - BFC

Terms of Service

Terms and Conditions

BFC online portal Terms and Conditions (“Terms”) govern the terms under which Bahrain Financing Company (“BFC” or “We” or “Us” or “Our”) offers You (the “Sender” or “You” or “Your” or the name that appears on Your Registration Form) access to this website and BFC online portal (“Service” or “Application”) provided by it. By accessing and using this Service you are agreeing to these Terms

The term “BFC” or “We” or “Us” or “Our” refers to the owner of the website and the Service provided by it, whose registered office is at 8-12 Bab Al Bahrain, Building142, Road 1507, Manama, Kingdom of Bahrain. BFC is a Closed Joint Stock Company (Company Registration Number 35), is authorized by the Central Bank of Bahrain to carry out the business of Remittance and is bound by the Central Bank of Bahrain’s regulation and licensing conditions.

These Terms are effective as of 30th June 2010 and are binding between the Sender and BFC. BFC may update these Terms from time to time without notice to You, by updating the Terms on this website.

Eligibility

In order to use this Service, you must:

be a resident of Bahrain with a valid CPR card; and

be an account holder with a local bank in Bahrain; and

have successfully Registered with Us for the use of the

By using the Service, you represent and warrant that the above conditions of use are met and you agree to indemnify Us for any use by You of the Service in the absence of any of the above conditions.

Electronic Communication

This Service is an electronic, internet-based service. Therefore, You agree that We are under no obligation to provide Communications in paper format. The following

Communications may be provided by electronic means:

These Terms and any amendments or supplements to it

Your records of payments and transactions through the Service and any e-mail confirmations of each individual transaction

Any initial, periodic or other notices provided in connection with the Service

Any customer service communications, including without limitation communications with respect to claims of error or unauthorized use of the Service

Any other communication related to the Service

You acknowledge that information provided at the time of registration is correct and valid. It is Your sole responsibility to maintain a current and accurate email address and mobile number on Your Account Details profile. You agree to promptly update Your details if Your e- mail address, mobile number, or any other information changes. BFC’s obligation to provide notice and periodic communications is satisfied upon transmission to the email address or mobile number held on record. Entering other persons’ details or acting on their behalf will hold you liable and subject to criminal prosecution.

Foreign Currency Exchange Rate and Charges

The foreign currency exchange rate applied on the transaction will the prevailing rate when the transaction is made. Commission charges may change from time to time and without advance notice. The foreign currency exchange rate and commission charge will be as

displayed on the Transaction receipt. The beneficiary’s bank, and/or intermediary banks, may apply additional charges for handling a wire transfer. In such cases, the beneficiary will not receive the full amount of the payment you sent. We are not liable for any additional charges deducted by these banks.

Payment Purpose Codes

For the full list of Payment Purpose Codes, examples of use and their descriptions, please click on the buttons below.

VIEW IN ENGLISH（https://www.bfc.com.bh/wp-content/uploads/2026/01/English.pdf）

VIEW IN ARABIC（https://www.bfc.com.bh/wp-content/uploads/2026/01/Arabic.pdf）

Non-Fulfilment of Payment

We reserve the right not to accept a payment request from You or effect any transfer of funds on Your behalf if:

We do not receive authorization from the bank card issuer; You are in breach of these Terms;

We are requested to do so by any regulatory body;

We consider it necessary to do so in order to comply with any law or regulation;

We are hindered or prevented by an event or circumstance outside of Our control,

including, but not limited to an act of God, the application of security regulations imposed by the government, riots, war, sabotage, riot, national emergency (whether in fact or law), martial law, fire, lighting, flood, cyclone, earthquake, landslide, storm or other adverse weather conditions, explosion, power shortage, strike or technology failure of a service provider.

Authorization & Confirmation of payment

The Customer hereby irrevocably and unconditionally acknowledges and confirms that he/she is fully authorized to use the mode of payment (including but not limited to Benefit Pay and any other approved electronic payment method) to process the online transaction from the respective customer’s profile.

Digital On-boarding

BFC has introduced digital on-boarding (e-KYC) for its customers and their convenience. BFC has partnered with a third-party company Shufti Pro to conduct e-KYC checks for new and existing customers who want to use the service. The service has been approved by the Central Bank of Bahrain and customers would have to agree to Shufti Pros terms and conditions in order to complete the online e-KYC checks. The primary checks that are carried out would be of the customers CPR (Front C Back), Address proof (EWA Bill/CPR Smart Card Reader Copy/Drivers License), Face Selfie C Passport check for Place of Birth verification. If the online verification is rejected the customer would have to visit any BFC branch to register.

Refunds

If We Refund a payment we reserve the right to deduct charges for any costs incurred and the principal amount will be converted to the local equivalent at the prevailing buying rate of the day, unless it is due to the negligence of BFC whereby the full original amount of the transaction will be refunded. Refunds will only be provided through a draft issued in the Sender’s name.

Anti-Money Laundering, Counter-Terrorism Financing (AML/CTF) and Sanctions

You agree that We may delay, block or refuse to process any transaction without incurring any liability if We suspect that the transaction:

(a) may breach any laws or regulations in Bahrain or in any other country;

(b) involves any person (natural, corporate or governmental) that is itself sanctioned or is connected, directly or indirectly, to any person that is sanctioned under economic and trade sanctions imposed by Bahrain, the United Nations, OFAC or any country; or

(c) may directly or indirectly involve the proceeds of, or be applied for the purposes of, unlawful conduct.

You must provide all information to Us which We reasonably require in order to manage anti-money laundering or counterterrorism financing and economic and trade sanctions risk or to comply with any laws or regulations in Bahrain or any other country.

You agree that We may disclose any information concerning it or any person named in the payment instruction to:

(a) any law enforcement, regulatory agency or court where required by any order, decree, law or regulation in Bahrain or elsewhere; and

(b) any correspondent We use to make payment for the purpose of compliance with any such order, decree, law or regulation.