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Business Development Services
Business Development Services
1 .SUPERVISORY SKILLS
DURATION : 2 days
TARGET GROUP : The course is meant for first line supervisors and middle managers in private, parastatal and public sector
OBJECTIVES
Have a clear understanding of the concept of supervision, and what the job of supervisor entails.
Be able to perform the core functions of planning and decision making, organizing, coordinating and controlling.
Effectively carry out the supervisory responsibilities of managing operations, managing resources, managing people and managing information.
Be effective leaders of their work teams.
Be able to communicate effectively at all levels of the organization and in particular with their team members.
Use their time at work optimally.
2. CUSTOMER SERVICE
DURATION : 2 days
TARGET GROUP : Front line officers, Receptionist, messengers, drivers, marketing officers, IR managers, union leaders, supervisors, HR managers
OBJECTIVES
Identify ways to establish the links between excellence in customer service and participants business practices and policies.
Recognize what employees are looking for to be truly engaged.
3. FINANCE FOR NON FINANCE MANAGERS
DURATION : 2 days
TARGET GROUP : This is a basic entry module with no academic qualifications required; it is ideal for managers/ directors working in non-financial functional areas such as Administration, Marketing, Sales, IT, Engineering, Production etc.
OBJECTIVES
Understand the basic principles and elements of finance, allowing them to play a more active role in participating in financial decision making processes.
Understand financial management and the role of accounting processes therein.
Understand and communicate better with finance specialist in their enterprises.
To enable participants understanding the difference between financial accounting and financial management and appreciate the need to ensure enterprise are adequately financed.
4. DISCIPLINARY HEARING & GRIEVANCE PROCEDURES
DURATION : 2 days
TARGET GROUP : This module is meant for supervisors, middle managers, senior executives and Human Resources Practitioners of organisations in the public, private and parastatal sectors who are charged with the responsibility of ensuring discipline in their various organizations, and may be expected to initiate or conduct or chair disciplinary and grievance hearings .